Enter the ops key — the same one the ops desk uses. It stays in this browser.
Six roles run Soulvaya Labs under the Workforce Guide's laws. They propose; you dispose. Everything below is live — the proposals are real, the clocks are real, and the Approve buttons are the one thing no agent can press.
The Operations Agent's staged proposals — drafted at intake, grounded in the client's world, citations verified. Nothing here has executed or sent.
Open requests and their SLA state. Overdue means top of the pile — the same sentence clients see.
Content, visuals, staff dossiers, sites — the unified queue, summarized. Deep-dive on the ops desk.
A launch cannot complete with a blocking check outstanding — the approval is refused and the client is told it is on us, not them. After launch: four checkpoints that write findings.
The rule, enforced in code: a customer never discovers an outage before we tell them. An incident stays off the public status page until every affected client has a notice.
Every new client is nobody's until you accept the handoff — status advances refuse until you do. Then: capture their Success Plan while you talk (baselines can't be backfilled).
Type while they talk. Saving creates a NEW version — history is never overwritten.
Mobilized by you, in Cowork: say “mobilize” and a role. One role per shift; every shift reports out.
Earned, not aspirational — each one was paid for. The full charter is AI-AGENT-WORKFORCE-GUIDE.md.
Two workforces, one constitution — the clients' AI Staff answer to them; this force answers to you. Neither ever shares a room.