Soulvaya OS / Platform

Run & Grow

Automations that behave.

Reminders, reviews, rebooking, missed-call text-backs — switched on in plain English, opt-out built in.

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Luna Trattoria · SMS · Friday 7:00 PM
Hi Maya! A friendly reminder — your table for 2 is tomorrow at 7:00 PM. Reply here to change plans.
Perfect, see you then!
Wonderful — the corner table will be ready. (Reply STOP anytime to opt out.)

A real reminder flow with sample data — warm, timezone-true, opt-out always present.

Plain-English switchesEach automation is one sentence and a toggleLearn more →STOP DisciplineOpt-out honored instantly, by architectureLearn more →Honest logsSent, skipped, or failed — the log never liesLearn more →Your approval firstMessage styles approved before anything sendsLearn more →

The workhorses

The messages that run a business

Every edition ships the set that fits — these are the classics.

⏰

Appointment reminders

Day-before and hours-before, timezone-correct, deduplicated — guests can reply to change plans.

⭐

The review ask

One gentle message after a visit. Never twice. Never to someone who opted out.

📵

Missed-call text-back

“Sorry we missed you — how can we help?” The lead you would have lost, kept.

See it in a live demo →

The guarantees

Three rules, never broken

This is where honest-state engineering shows its teeth.

🛑

STOP means stop

Reply STOP and the system marks it permanently — every future send checks first.

🧾

The log tells the truth

Every attempt is recorded: sent, skipped-no-credentials, skipped-opt-out, failed. No theater.

✍️

You set the voice

Message templates are drafted for you and approved by you before the first real send.

Under the hood

Scheduling that respects people

2reminder windows per booking
1review ask, maximum
0sends after STOP
100%attempts logged

Proper names, real things

The machinery

The Hourly Tick

A scheduled engine checks upcoming bookings every hour and sends inside your rules.

Dedup Ledger

One reminder per booking per rule — retries can never double-text a client.

Quiet Windows

Sends respect business-appropriate hours in your timezone.

Needs-Credentials State

Until texting is connected, the system says so honestly — it never pretends to send.

Template Variables

Name, time, date — filled from real bookings, warmly.

Channel Fit

SMS where immediacy matters, email where records matter.

And that is just the surface

Also automatable

Bookings

  • Confirmation messages
  • Reschedule handling
  • Waitlist notices
  • No-show follow-ups
  • Deposit reminders
  • Calendar-true timing

Relationships

  • Rebooking nudges
  • Birthday notes
  • Win-back check-ins
  • Renewal reminders
  • Thank-you messages
  • First-visit welcomes

Operations

  • Internal alerts to you
  • Lead-arrival pings
  • Review-arrived notices
  • Daily digest options
  • Failure alerts, honest
  • Everything toggleable

Questions, answered

Owners ask us.

Will my clients get spammed?

No — frequency rules, dedup, quiet windows, and one-ask review logic are architectural, not optional. And STOP is sacred.

What happens before texting is connected?

The system runs in honest needs-credentials state: everything is queued and logged as not-sent. Nothing fakes delivery — see why.

Can I write my own messages?

Yes — or approve ours. Nothing sends in a voice you have not okayed.

Do automations need my approval each time?

Your choice per automation: approve-each at first, then trust — flip it anytime in the Command Center.

Which automations come with my industry?

Each edition ships its fit: table reminders for restaurants, trial follow-ups for gyms, consultation confirmations for firms. Set them in the brief.

24/7

Handled while you sleep.

Requests answered, reviews routed, follow-ups sent — every action still waits for your yes.

Messages your clients will thank you for.

Switched on in plain English — see the duty switches in any demo.

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